Privacy policy / Terms

Welcome to ContentBox Studios, a content agency providing media asset creation services for individuals and businesses. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and engage with our services.

We collect both personal and non-personal information from users to improve our services, provide personalized experiences, and communicate effectively with you.

When you engage with our services, you may voluntarily provide the following personal information:

• Contact Information: Name, email address, phone number, business information (if applicable)
• Payment Information: Billing address, payment details (processed through secure third-party payment processors)
• Account Details: Username and password (if applicable)
• Communication Preferences: Email subscriptions, inquiries, or requests

We may automatically collect certain non-personal information when you visit our website:

• Device Information: IP address, browser type, operating system, and device information
• Usage Data: Pages visited, time spent on our website, and navigation patterns

We use the information we collect for the following purposes:

• Service Delivery: To create media assets, manage orders, and provide customer support
• Communication: To respond to inquiries, send updates, and provide information related to our services
• Marketing: To send newsletters, promotional materials, and special offers (you can opt-out at any time)
• Analytics: To monitor and analyze website usage and improve functionality
• Legal Obligations: To comply with legal requirements and protect our rights

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who help us run our business (e.g., payment processors, cloud hosting providers) under confidentiality agreements.
• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, protect our rights, or prevent fraud.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

• Encryption: Sensitive data is encrypted during transmission (e.g., payment details)
• Access Control: Limited access to personal information is given only to employees or contractors who need it to perform their work
• Regular Audits: We regularly review our data protection practices to ensure your information remains secure

However, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request a copy of the personal data we hold about you
• Rectification: The right to request corrections to inaccurate information
• Erasure: The right to request deletion of your personal information (subject to certain exceptions)
• Restriction: The right to request limited processing of your data
• Data Portability: The right to request transfer of your data to another organization
• Opt-Out: The right to opt out of marketing communications

To exercise any of these rights, please contact us at enquiries@contentboxstudios.com

We use cookies and similar tracking technologies to enhance user experience and analyze website performance. Cookies are small text files placed on your device that help us remember your preferences. You can manage your cookie preferences through your browser settings.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Effective Date."

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: enquiries@contentboxstudios.com
• Address: 124 City Road, London, EC1V 2NX

For one off Photography / Videography packages - A 50% Deposit is required upon booking. The remainder is due no later than 48 hours before the agreed shoot date. Please keep in mind that cancellations must be made at least five working days before the shoot date in order to receive a full deposit refund.

For the purchase of services / retainer packages - Full payment must be made prior to any commencing of works undertaken by ContentBox Studios. For retainer packages, payment for each month must be made in full at the start of each contractual month.

By using our website and services, you agree to the terms outlined in this Privacy Policy.